Portland General Electric 
Portland General Electric (PGE) has the number one priority to deliver safe and reliable power to its customers while providing excellent customer service. Since 1997 Chrysalis Software has developed and implemented the applications on PGE's IVR platforms, playing an integral role in the overall success of their contact center. With the help from the Chrysalis team, PGE has reduced the number of calls requiring assistance from a service representative from 65% to 25% of all inbound calls. Read more ....

San Joaquin Valley Air Pollution Control District
San Joaquin Valley Air Pollution Control District The mission of the San Joaquin Valley Air Pollution Control District is to improve the health and quality of life for the San Joaquin Valley residents through cooperative and effective air quality programs. To help manage these programs Chrysalis collaborated with the District to provide a comprehensive contact center solution. The new applications developed by Chrysalis have significantly improved the efficiency of their contact center, exceeding their expectations in terms of improved customer service, ease of maintenance, and lower operating costs. Read more ...

State of Missouri Department of Revenue 
At the State of Missouri Department of Revenue, Chrysalis assisted with the migration from their legacy Nortel Networks IVR to the latest Nortel Networks MPS 500 IVR. Chrysalis provided the porting, systems integration, and regression testing for the IVR applications. The solution ensures that the State can incorporate the latest technology developments and protect their initial investment made years ago. Read more ....

State of Utah Department of Workforce Services
The State of Utah Department of Workforce Services has two contact centers responsible for providing services for callers looking to gain information on claims status, food stamps, and Dept office locations. Chrysalis assisted the State with a multi-phased multi-site implementation involving IVR and CTI applications. The Department of Workforce Services is using the Chrysalis Sonata CTI Solution to take advantage of current technologies that can provide better customer service and improve the efficiency of their agents. Read more ...